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Map your customers’ journey to deliver value

Capture a customer's journey through every stage and measure their experiences to build a touchpoint inventory.
Define behavioral stages, and analyze the factors motivating them.
Unify data using Action Driver, self-service analytics, and cross channel orchestration, and put collected data into action.
Drive innovation, transform customer experience, and deliver significant ROI.
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Transform experiences to increase the customer lifetime value

Reimagine the experiences across the customer lifecycle, both from the ‘outside-in’ perspective of the customer, and the ‘inside-out’ view of the organization.
Share insights with employees and frontline managers to design an exceptional customer experience.
Create strategies to continually meet the ever-evolving customer expectations.
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QuestionPro CX features

We put improved functionality to work

Sentiment-Analysis

Sentiment analysis

Analyze textual feedback of your customers and gain insights from the qualitative data. Learn how do they feel about your products and services, and how it can affect your business.

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Promoter amplification

Engage and amplify promoters by creating and implementing CX strategies using our platform. It helps you transform promoters into brand advocates.

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Detractor recovery

Follow up with dissatisfied customers. Address detractor’s issues. Identify patterns amongst promoters and replicate what you are doing right.

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API integration

Automate your CX program by integrating the QuestionPro’s CX platform with your existing digital technology stack including, CRM, IVR, Web Analytics, etc.

Ready to deliver exceptional customer experience?

Explore our CX platform and start collecting valuable customer insights

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